Once your order has shipped, we will email you a tracking number.

Orders that are not sent by Post are usually sent through UPS

To track your order go to www.UPS.com and insert your tracking number where instructed to do so.

For some larger orders, we use alternative services which would therefore be listed in your tracking information.

RECEIVING YOUR ORDER:
It is the customers responsibility to be available or make alternative arrangements for the delivery of their order. Profile Supply and it's affiliates are not responsible for orders that are undeliverable from a failure on the part of the customer to return calls to the freight company or to agree to make necessary arrangements (typically required for larger orders) to receive the products being shipped.

Unless other arrangements are made and paid for by the customer, freight is charged on a "Curbside Delivery" basis. Additional services for detailed "inside" or "around the back" deliveries will be made at an additional cost to the customer.

Once your order has arrived, immediately inspect the package for potential damage that may have occurred during shipping. Carefully inspect the packaging and the contents of the package. It is normal for the box to show some wear; however, if additional damage has occurred:

• Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact Customer Service immediately to report the damage. Please have your order number available when you call.
• If there is extensive damage to the carton, refuse the order and contact Customer Service immediately at so we may  make arrangements for the replacement of the order. Please have your order number available when you call.

• If you have accepted the order and noted damage, later discovering that there was damage to the products inside, please contact us with item codes and quantities of the items damaged. You may be required to package these items up for return; however, digital photos will often assist in determining if this is necessary or not.

• You have 10 (TEN) days to unpack your order to assure that all of the pieces expected within your order have been included and are correct and without internal damage. We are not able to assume responsibility for items reported missing, incorrect or damaged after this date.

RETURNING YOUR ORDER:
Unless otherwise specified in the product details of the item purchased, all of our products may be returned without reason within 15 days of the ship date. Upon receipt and satisfactory inspection of your products, you will be refunded for the cost of the product less a standard 20% restocking fee.

All returns require a return authorization number which may be obtained by emailing sales@profilesupply.com . Please contact us for this number before shipping any merchandise back. All Returns should be carefully packed and insured and must be freight prepaid. COD returns will not be accepted, and any shipping charges related to returns or incurred by Crown-Molding.com in the original order are non-refundable.

Unless otherwise Specified, returned merchandise must be in original, unmodified, saleable condition.

It is the responsibility of the purchaser to inspect all packages being received. Damaged packages should be refused for delivery so that Profile Supply may then make suitable arrangements for their return and replacement.

FEEDBACK
We would love to get some feedback:
Once you have received your product, let us know how your experience in dealing with us turned out.
You can email any comments along with any photographs of your project to sales@profilesupply.com